AI banker assistant for global wealth Enabling consensus in wealth management at scale Outcomes Deployed chat-bot help center in user surface interface leading to decrease in time-to decision, increase in customer satisfaction. Partial selections from Service Design...
Zero Trust SecOps service design Reducing risk at U.S. Centers for Medicare and Medicaid Outcomes Americans protected by higher application security Developer teams engaged % Control statements addressed % Security posture increase Observe Case Context Business...
User-centered product strategy Doubled new leads + 10x engagement at MIT Outcomes Hours watched on YouTube Podcast downloads Learners enrolled in online courses Publication downloads/year % Annual increase in website traffic % Percent increase in online sales over two...
UX and design system – annual global research initiative Growing user trust, participation, and collaboration. MIT State of Supply Chain Sustainability research effort and report spanned four years, with a 50% growth in engagement and downloads each year. Our...
Integrated user experience journey Increased sales, user engagement, and retention Outcomes % Increase in customers engaged annually Marketing material downloads % Increase in email open and response rates % Billing processing time decrease Observe Case context The...
