Design Dynamo
Generate value, reduce risk, and create better.
Customer experiences, system processes, and change management for .com, .org, and .gov.
Observe
Evolve challenges into opportunities with human-centered, system-aware inquiry.
Reflect
Ignite cross-functional reflection and collaboration to spark emergent possibilities.
Act
Unify from across the enterprise, share a common story, and make together.
Selected human-centered and system-centered methods applied during each phase of the Dynamo.
Frame the challenge. Gather people and resources.
Human activitiesOne-minute mind, |
System activitiesContainer building, |
Empathize with users & learn system dynamics.
Human activitiesEmpathy walk, |
System activitiesRide alongs, shadowing, |
Organize, themes, surface insights, & discover opportunities.
Human activitiesBody scanning, |
System activitiesAffinity maps, |
Propose new ideas, fail often, & evaluate viability.
Human activitiesGenerative listening, |
System activitiesLo-Fi, rapid prototype, |
Build, create, prototype, make.
Human activitiesGifting & gratitude, |
System activitiesService blueprint, |
Test, train, document, and repeat.
Human activitiesBox breathing, |
System activitiesUser testing, |
Cases
Zero Trust SecOps service design
Reducing risk at U.S. Centers for Medicare and...
User-centered product strategy
Doubled new leads + 10x engagement at MIT...
UX and design system – annual global research initiative
The MIT State of Supply Chain Sustainability...
Integrated user experience journey
Increased sales, user engagement, and retention...
Special Projects
How might we…?
Share your challenge with me on LinkedIn and let’s find out.