Engage users where they are with omnichannel service design strategy How a user-centered, multimedia, B2C service strategy doubled the number of new leads and increased existing engagement ten-fold. Challenge: A B2C education and research lab is innovating on...
Grow engagement with integrated customer journeys How a CRM, marketing email automation, and go-to-market toolkit redesign increased sales and user engagement & retention by 50%. Challenge: A B2B research and corporate relations business cannot scale and sees...
