Patterns of listening Reflect on how we listen during a given week. Listening and conversation are keys to engaging our natural intelligence and recognizing the impact our attention has on our reality and the systems we work in. Awareness of a system affects that...
Use this research and education website wireframe to start the conversation live with stakeholders about information architecture, design principles, and customer-focused strategy. Copy this free FigJam file and repurpose the sections for your desired b2c or b2b user...
Iterating on a startup innovation classic to allow for vision, mission, and systemic environmental concerns. Facilitating entrepreneurs to build social benefit apps with Applications for Good and with user experience design at MIT, I adapted the now-classic Business...
This mapping separates all characteristics involved in human design challenges. This contrasts the traditional empathy map that groups feeling and thinking or speaking and acting. Those are often vastly different behaviors. The empathy map is foundational to the field...
