NATURAL intelligence
METHODS + ACTIVITIES
We believe all people are inherently good and every system has the potential to serve our highest needs.
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OBSERVE
Discern challenges with human-centered, system-aware inquiry.
Frame the challenge, gather people and resources.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesNormalize silence, |
System activitiesContainer building, |
Machine activitiesProblem scoping, |
Empathize with users & learn system dynamics.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesEmpathy walk, |
System activitiesRide alongs, shadowing, |
Machine activitiesData acquisition, |
Self-serve activity
Stretch Roulette activates Natural Intelligence in people & social bodies.
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REFLECT
Evolve cross-functional self-awareness to spark emergent future possibilities.
Surface, themes, insights, & discover opportunities.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesBody scanning, |
System activitiesAffinity maps & Journeys, |
Machine activitiesAI model selection, |
Ideate, iterate, & evaluate viability.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesGenerative listening, |
System activitiesLo-Fi, rapid prototype, |
Machine activitiesAI Model evaluation, |
Self-serve activity
Normalize Silence to unlock creativity, decision quality, and divergent thinking.
≥
ACT
Orchestrate the enterprise to share a common story, and make together.
Build, create, prototype, make.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesGifting & gratitude, |
System activitiesService blueprint, |
Machine activitiesDeployment and integration, |
Test, train, document, and repeat.
| Natural Intelligence | Artificial Intelligence | |
Human activitiesBox breathing, |
System activitiesUser testing, effort scoring, |
Machine ActivitiesMonitoring, maintenance, |
Self-serve activity
Estimate value to help the system realize it’s own worth in realtime.
Facilitated
These methods may take practice, but anyone can facilitate in no time.
Patterns of listening
Listening and conversation are keys to engaging our natural intelligence and recognizing the impact our attention has on our reality and the systems we work in. Awareness of a system affects that system. To design or create together from an "emerging future," we first...
Research website FigJam wireframes
Use this research and education website wireframe to start the conversation live with stakeholders about information architecture, design principles, and customer-focused strategy. Copy this free FigJam file and repurpose the sections for your desired b2c or b2b user...
Mindful business model canvas
Facilitating entrepreneurs to build social benefit apps with Applications for Good and with user experience design at MIT, I adapted the now-classic Business Model Canvas. The tool and underlying theory create a simple stepped methodology for identifying and mapping...
Universal empathy map template
This mapping separates all characteristics involved in human design challenges. This contrasts the traditional empathy map that groups feeling and thinking or speaking and acting. Those are often vastly different behaviors. The empathy map is foundational to the field...